BUSINESS BOOKS

思考題

15-1 傳統指標和關鍵績效指標的區別有哪些？

15-2 有標準的指標報告模式嗎？

15-3 選擇指標的要求是什麼？

15-4 什麼原因導致指標的運用缺乏支持？

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[1] D. W. Hubbard, How to measure anything: Finding the Value of Intangibles in Business，3rd ed (Wiley, Hoboken,NJ, 2014), p.59.

[2] D., Key Performance Indicators (Wiley, Hoboken, NJ, 2007), p. 1.

[3] 同上，p. 9.

[4] W.W.Eckerson,Performance Dashbosrds:Measuring， Monitoring and Managing Your Business (Hoboken NJ:John Wiley &Son,2006).p.201.

[5] 提供了指標識別案例的三本書是P. F. Rad and G. Levin, Metrics for Project Management (Management concepts,Vienna, VA, 2006); M. Schnapper and S. Rollins, Value-Based Metric for Improνing Results (J. Ross Publishing, Ft.Lauderdale, FL, 2006); and D. W. Hubbard, How To Measure Anything，3rd ed. (Hoboken, NJ: John Wiley&Son,2014)。

[6] 改編自R. R. Venkataraman and J. K. Pinto, Cost and Value Management in Projects (Wiley, Hoboken, NJ, 2008),pp. 164-165。

[7] R. K. Wysocki, The business Analyst/Project Manager (Wiley, Hoboken, NJ, 2011), p. 2. 作者提供了一個項目經理和商業分析師之間關係的精彩的討論。

[8] 有關測量不可感價值的複雜性的其他信息，參見 J. J. Phillips, T. W. Bothell，以及G. L. Snead，The Project Management Scorecard (Butterworth Heinemann, An Imprint of Elsevier, Oxford, UK, 2002), Chapter 10。作者強調對業務的真正影響必須在業務單元內進行測量。

[9] W.W.Eckerson,Performance Dashbosrds:Measuring， Monitoring and Managing Your Business (Hoboken NJ:John Wiley &Son,2006).pp. 293，295. 本書的第12章提供了設計儀表盤屏幕的優秀方法。

[10] 見P504注，p. 13.

[11] 見P504注，pp. 17-18.

[12] C. Cohen, Business Intelligence (Wiley and ISTE Ltd Publishers, Hoboken, NJ, 2009), p.xiii.