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Problem

What are the most important e-service quality measurements?

Step-by-step solution

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Step 1/2

Customers satisfaction for services and products are the baseline for every business. It is seen that services provided properly to customers brings more business and proves profitable for business growth.

Step 2/2

Measurement of customers service perceptions delivered via internet shows that a varied dimension forms base of customer perceptions of website services. The problems of e-services can be categorized into no problem settings and after problem settings. Efficiency, fulfillment, reliability and privacy are dimensions of e-service where no problem occurred in any transaction. Compensation, responsiveness and contact are after problem dimensions for e-service The most vital e-service quality measurements is described below in the following table:

Table1. Dimensions of e-services