1205

Problem

The Crespy Company makes control systems that regulate large gas turbine engines. Describe the key elements of the Internet product Crespy might develop for its customers.

Step-by-step solution

Show all steps

Step 1/2

An internet product is a complex array of physical and intangible elements. It usually includes software, hardware, extranets, intranets, services, and information.

Step 2/2

In this context, company C has developed a control system that regulates large gas turbine engines. The key elements that C should develop for this internet product are as below.

• Website: The company should develop a successful website with programs. It usually requires software to develop sites effectively. This also acts as a marketing tool for the firm to improve sales.

• Information/services: the website developed should have information about the business, products, and other details. Internet catalogs are useful in this context. It will have details of materials, products, and other kinds of services that C gives along with the control system.

• Hardware: There should be a tangible product available at their warehouse so that they can be delivered to the customer on order. If that is software, a CD is a tangible product that can be shipped for installation. In addition, it can be an invoice paper.

• Intranet/extranet: The firm should provide both extranet and intranet. Extranet helps to contact suppliers, vendors, and the set of customers Intranet helps to share information within the server and the connected computers within the organization to ensure the customer order is processed.