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@ 30176 Standing in Line
A: 以前，我討厭去銀行取錢。因為總是要填很多表
格，還要排很長時間的隊。有些入還會插隊。
yˇıqia´n, woˇ
taˇoya`n qu`
y´ınha´ng quˇqia´n. y¯ınwe`i zoˇngsh`ı ya`o
tia´n heˇn duo¯ biaˇoge´, ha´iya`o pa´i heˇn cha´ng sh´ıjia¯ n de du`ı.
yoˇuxie¯ re´n ha´i hu`ı cha¯ du`ı.
I used to hate going to the bank to withdraw money, because you had to fill in lots of forms and stand in line for a long time. Some people would even cut in line.
B: 沒錯。但是現在， 情況好多了。你只需要拿一個號碼，然後等工作入員叫你的號碼。而且現在工作入員也比以前多，所以不需要花很長時間排隊。基本上等15分鐘就可以了。
me´icuo`. da`nsh`ı, xia`nza`i q´ıngkua`ng haˇo duo¯ le. nˇı zhˇı xu¯ -
ya`o na´ y¯ı ge ha`omaˇ, ra´nho`u deˇng go¯ ngzuo`re´nyua´n jia`o nˇı
de ha`omaˇ.
e´rqieˇ
xia`nza`i go¯ ngzuo`re´nyua´n yeˇ
bˇı yˇıqia´n duo¯ ,
suoˇyˇı bu`
xu¯ ya`o hua¯
heˇn cha´ng sh´ıjia¯ n pa´idu`ı. j¯ıbeˇnshang
deˇng sh´ıwuˇ
fe¯ nzho¯ ng jiu`
keˇyˇı le.
Exactly. But things are a lot better now. You only need to take a number and wait for the clerk to call your number. Moreover, there is more staff now than before, so you don’t have to wait in the line for long. Waiting for 15 minutes is usually enough.
A: 對。而且現在工作入員的態度也很好，總是很耐心地辦理客戶的交易。中國銀行的服務水平比前幾年提高了很多。
du`ı.
e´rqieˇ
xia`nza`i go¯ ngzuo`re´nyua´n de ta`idu yeˇ
heˇn haˇo,
zoˇngsh`ı heˇn na`ix¯ın de ba`nlˇı ke`hu`
de jia¯ oy`ı. Zho¯ ngguo´
Y´ın-
ha´ng de fu´wu` shuˇıp´ıng bˇı qia´n jˇı nia´n t´ıga¯ o le heˇn duo¯ .
Right, and the staff’s attitude is very good now. They are al- ways very patient to process customers’ transactions. The service standard of Chinese banks has improved tremen- dously from the previous years.
B: 我想是因為市場競爭激烈。很多外資銀行在中國開了營業點。所以國內的銀行必須提高服務質量。總之，受益的是用戶。
woˇ
xiaˇng sh`ı y¯ınwe`i sh`ıchaˇng j`ıngzhe¯ ng j¯ılie`. heˇn duo¯
wa`iz¯ı
y´ınha´ng za`i Zho¯ ngguo´
ka¯ i le y´ıngye`
diaˇn. suoˇyˇı guo´ne`i de
y´ınha´ng b`ıxu¯ yo`nghu`.
t´ıga¯ o fu´wu`
zh`ılia`ng. zoˇngzh¯ı, sho`uy`ı de sh`ı
I think it is due to intense market competition. Many for- eign banks have opened branches in China. Therefore local banks have to raise the quality of their service. In the end, it’s the customers that benefit from it.
---Key Vocabulary---
討厭 taˇoya`n to hate
銀行 y´ınha´ng bank
取錢 quˇqia´n to withdraw money
總是 zoˇngsh`ı always
填 tia´n to fill in
表格 biaˇoge´ form
插隊 cha¯ du`ı to cut in line
排隊 pa´idu`ı to stand in line
基本上 j¯ıbeˇnshang basically
態度 ta`idu attitude
耐心 na`ix¯ın patiently
辦理 ba`nlˇı to process
交易 jia¯ oy`ı transaction
中國銀行 Zho¯ ngguo´ ha´ng Y´ın- Bank of China
水平 shuˇıp´ıng level
前幾年 qia´n jˇı nia´n a few years ago
提高 t´ıga¯ o to raise
市場 sh`ıchaˇng market
競爭 j`ıngzhe¯ ng competition
激烈 j¯ılie` fierce
外資 wa`iz¯ı foreign capital
營業點 y´ıngye` diaˇn business office
受益 sho`uy`ı benefit from
---Supplementary Vocabulary---
秩序 zh`ıxu` order
維持 we´ich´ı to maintain
自覺 z`ıjue´ self-conscious
推出 tu¯ıchu¯ to release
自助服務 z`ızhu`
fu´wu`
self-serve service
櫃檯 gu`ıta´i counter
程序 che´ngxu` procedure
縮短 suo¯ duaˇn to shorten
效率 xia`olu`¨
efficiency
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