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Problem

As a luxury resort hotel manager, what approaches might you utilize to manage business demand for hotel space?

Step-by-step solution

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Step 1/1

A luxury resort manager has a responsibility to promote the hotels demand by properly marketing its service strategies. He has got a responsibility to satisfy the customers’ needs and at the same time to bring a profitable business for the hotel.

A manager should promote the hotel business by providing high quality services and maintain quality in the service. Greater emphasis should be given to customers taste and preferences.

The staff should be given sufficient training and strict orders should be given to them in attending customers. He should keep a good supervision and closely monitor the actions of the staff members.

If a person is demanding hotel space for business purpose then they should be provided with extra resources, services and attributes as compare to other customers who are in the hotel for their personal purpose.

Business customers need a suitable physical environment to do conduct seminars, meetings. Manager should ensure that meeting rooms are properly equipped with required resources like audio- visual aids, seating arrangement etc. He has to ensure that food and other requirements are served with utmost care. Entertainment programs like live music, or any dance shows can be organized to entertain the customers. Complimentary meals, drinks, beverages can be provided for some customers.

All these efforts will bring good image for the hotel and satisfied customers will become loyal customers.